Refund policy

At Adoriq, many of our products are made to order or produced in carefully planned small production batches rather than being held as mass-market inventory. This allows us to maintain product quality, reduce unnecessary waste, and offer a more curated collection.

Because items are produced or allocated specifically for each order, all sales are considered final and we do not accept returns or exchanges for change of mind, personal preference, sizing preference, or other non-defective reasons.

However, if we make a mistake, your item arrives damaged or defective, an item is missing, or your shipment is confirmed lost in transit, we will work to make it right in accordance with this policy.

All Sales Are Final

Except where required by applicable consumer law, we do not accept returns or exchanges once an order has been fulfilled.

This includes, but is not limited to, returns or exchanges requested because of:

change of mind
ordering the wrong size, style, color, or product
personal preference after receiving the item
an item no longer being wanted or needed
minor variations in color, finish, texture, or appearance that are normal between production batches or screens
items purchased during promotions or sales

We therefore encourage customers to review all product descriptions, measurements, photographs, options, and order details carefully before completing their purchase.

Custom & Personalized Products

Custom-made, personalized, engraved, made-to-order, or otherwise specially produced products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order as soon as it is delivered.

If your order arrives damaged, defective, incorrect, or missing an item, please contact us within 48 hours of delivery at contact@adoriq.com.

Please include:

your order number
a description of the issue
clear photographs of the item received
photographs of the packaging and shipping label
photographs showing everything received inside the package
an unboxing video, if available

For missing-item, damage, or packaging-related claims, an unboxing video can provide important supporting evidence and may be requested where necessary to properly investigate the claim.

If we confirm that an error occurred or that the product arrived damaged or defective, we may, depending on the circumstances and subject to applicable law:

send the correct item
send the missing item
provide a replacement
offer store credit
or issue a refund where a replacement is not reasonably possible

Packages Lost in Transit

If your shipment has not been delivered and the tracking information indicates that it may be lost in transit, please contact us at contact@adoriq.com.

We may first ask the shipping carrier to investigate the shipment. If the carrier confirms that the package has been lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Orders Marked Delivered by the Carrier

If tracking shows that your package has been delivered to the shipping address provided at checkout, the order will generally be considered delivered.

If you cannot locate your package, please first:

check your mailbox, porch, side entrance, parcel locker, or other safe delivery areas
ask family members or other members of your household
check with neighbors
contact your concierge, front desk, reception, or building management where applicable
contact the local delivery carrier or post office

Please note that we are generally not responsible for packages that are lost or stolen after being marked as delivered by the carrier.

We are also not responsible for delivery problems caused by an incorrect or incomplete shipping address entered by the customer at checkout.

Refunds or replacements are not guaranteed for shipments marked as successfully delivered. However, you may still contact us and we will assist with the carrier investigation where reasonably possible.

Returns Sent Without Authorization

Please do not send products back to us unless we have specifically instructed you to do so.

Because Adoriq does not operate a standard return program, packages sent back without prior written authorization may be refused, returned to the sender, or otherwise be ineligible for a refund.

Exchanges

We do not offer exchanges.

If you would like a different product, size, finish, style, or variation, a new order must be placed separately.

Refunds

We do not provide refunds for change of mind or other reasons covered by our All Sales Are Final policy.

Refunds may be issued where:

we sent the wrong product and an appropriate replacement cannot be provided
an item arrived damaged or defective and a replacement cannot reasonably be provided
a shipment is confirmed lost in transit
an ordered item cannot be fulfilled
or a refund is otherwise required by applicable law

Where a refund is approved, it will normally be issued to the original payment method within 10 business days of approval.

Your bank, card issuer, or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed that a refund was issued, please contact us at contact@adoriq.com.

European Union & Other Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights that apply to your purchase.

Customers located in the European Union, European Economic Area, United Kingdom, or other jurisdictions may have certain statutory cancellation, return, refund, repair, or replacement rights depending on the product and circumstances.

For example, certain statutory withdrawal rights may apply to eligible online purchases, while goods that are made to the consumer's specifications or clearly personalized may be excluded from those rights.

Where applicable law gives you rights that cannot legally be excluded, those rights will take priority over this policy.